Gorgeous designer apartment in the heart of Melrose Arc. Our apartment shares access with Protea Hotel Fire & Ice and has a generator. Everything you need is within the secure estate of Melrose Arch – shopping, cafes, restaurants, gym, salons, night life. Well equipped kitchen, high speed WIFI, flat screen TV, parking for 2 cars, safe box and pool. The space Please NOTE - We have arranged for one sat of keys to be given to you on arrival THE BUILDING - Located in the heart of Melrose Arch Centre – refer to Melrose Arch details under neighbourhood - 5km from Sandton Shopping Centre, one of Africa's leading and most prestigious shopping centres, offering an unparalleled shopping experience - 3.5km from Rosebank Mall - 9km from Johannesburg CBD - 24 hour security guard - Outdoor Pool on ground level - Exclusive shared access with Protea Hotel Fire & Ice (you are free to go between the hotel and our apartment, making use of the hotel lounge and bar area) - Safe and easy to walk around Melrose Arch all day and night APARTMENT AMENITIES - Secure, access-controlled, basement parking for two vehicles - Uncapped WIFI line (sufficient to stream music and tv) - Easily sleeps 4 (2 Queen sized beds) - Weekly cleaning lady at the charge (please request additional cleanings) - Modern, well equipped and spacious apartment THE BEDROOMS - Two large bedrooms (both en-suite) - Large built in cupboard space - Bedside lamps for reading and ample plug points for charging - TV in bedrooms are NOT Connected (NOT IN USE)could be connected to PC THE BATHROOM - Downstairs guest toilet - Upstairs all bathrooms come with bath, shower, basin and toilet THE KITCHEN - Fully-equipped open plan kitchen - Tea, coffee and sugar provided (please request additional items) - Kettle, toaster, microwave, oven, washing machine, fridge/ freezer -high quality Miele equipments THE LOUNGE AND DINING ROOM - Comfortable seating - LED TV (without DSTV) to be connected to your personal PC (host is not providing this service) - Dining room table with 4 comfortable chairs Guest access ***The estate has a strict access policy which assists in ensuring excellent security at all times. This policy requires all guests information including a copy of your ID/passport to be sent to security prior to check in for access. The estate manager will then notify security of your arrival. We require the image of your ID/passport to be sent to us with at least 24 hours before check in. If you do not submit image of ID/Passport - we are not responsible for your denied access and no refund will be given*** Other things to note PLEASE NOTE THE FOLLOWING: - No Visitors/Parties/Meetings or Events This is a building policy set out by the body corporate and is for yours and your neighbours’ privacy and security. Only guests booked are strictly allowed entry into the complex. Please consider your neighbours and keep the noise level down. - This is not a serviced apartment. We offer additional cleaning at the fee. Cleaning equipment and appliances such as a broom, mop and washing machine are provided. The apartment is professionally cleaned between each guest stay. This involves sanitising all kitchen surfaces, mopping and sanitising tiled floors, cleaning bathrooms, changing towels, changing of linen, dusting and polishing the furniture. However, we are not able to do a deep clean after every check out. We can assure you that the apartment is clean, safe, and sanitised. Stains on couches/curtains/linen may be faint and visible – we do a deep clean and valet of all upholstery items quarterly. Some hard-to-reach places like lights may gather very small dust particles. Please note, this is a humid and hot city. We close all windows after cleaning before your arrival. Due to this, the apartment may have a slightly musty smell. Please open the window’s and allow for some fresh air to flow on arrival. - The apartment is self-catering. To help get you started we provide you with a small quantity of tea, coffee and sugar, as well as some hand soap and shower gel, sunlight liquid and a lined kitchen bin. One new roll of toilet paper per bathroom. - Load shedding (Blackouts occur throughout South Africa at different times and are controlled by Eskom). However this apartment is connected to a building's generator. It may happens that building runs out of a diesel for a generator and that is out of our control. We do not provide candles for safety and fire hazard reasons. We recommend you ensure that your mobile/cell phone is charged as much as possible. You may need to use your cell phone torch to see. We sincerely hope load shedding does not last long and we apologise on behalf of South Africa to you for the inconvenience caused. You may have electricity, but we may not. This could negatively impact on our response time. - Prepaid Electricity Please ensure you watch your meter level and warn us before you drop to 0. We will top up on your behalf (up to R1000 per month/R500 per two week period) and send you the token to reload. Should you not watch the level, and your electricity runs out – please do not hesitate to contact us, and we will purchase and send you a new token. Please note that we are unable to assist you with tokens after 9pm. If you do not monitor the levels and the electricity runs out after 9pm – Please purchase a voucher for yourself to reload so that you get electricity back immediately. You can purchase a R50 voucher (minimum amount). The next morning, we will purchase a R500 voucher for you to ensure levels are correct. Should you not be able to purchase a voucher for yourself, unfortunately we will only be able to assist the next morning. - Gas Stove Your apartment has a gas stove.Please make sure it is closed after each use. - BBQ/Braai Should your apartment be equipped with a BBQ/Braai on the balcony. Please note that we do not list this as a utility and therefore we do not clean it or check the gas levels and we don’t know how it operates. Should you wish to use this facility, we will not be held responsible if you burn or injure yourself while using it. (Please clean it before you use it and clean it after you use it) - Unforeseen circumstances South Africa is a developing economy – from time to time (thankfully not often) you may experience water outages and restrictions as well as problems with the fibre line. All faults are logged, and we rely on municipality to rectify the problem. We hope no outage lasts too long and we will try our best to keep you updated with the progress of the repairs. Unfortunately, any outages are out of our control. Your property is in a prime location and occasionally you may be inconvenienced by traffic noises, foot noises, construction in the area or road works. Unfortunately, this is beyond our control and is common in any growing city. It is out of the professional cleaner’s control to ensure the apartment looks brand new/unused and like a sealed bubble. This does not mean the apartment is not cleaned. The apartment furniture has been used as the apartment is not brand new and I do not replace the furniture every time a new guest stays. The professional cleaning company use vanish stain remover and JIK bleach to remove some harder stains – it can leave a faint orange ring mark. South Africa is a hot and humid country and flying and crawling insects are common We fumigate the apartment quarterly and we can provide you with a can of Doom (Insect Killer). Insects in the apartment is not a sign of uncleanliness. Should there be a problem, please notify us. We do not live at the apartment. We are available between 8am – 10pm on Airbnb message to help explain how to use/operate anything you may have difficulty using. We will also try and get security (if possible) to assist you if you are still struggling. Should you require someone to come out and assist you, there may be a 1 hour wait and a call out fee applicable if there is no issue and only a lack of understanding on how to use something. We are confident that you will know how to operate everything in the apartment as everything is simple and standard. Please note that we do not use a call line and the number listed is inactive. We promise to respond within 60 minutes to any Airbnb message in the inbox sent between 8am – 10pm daily. Please note, that we are unable to come out and assist you after 6pm. - General We check to ensure that all remote controls in the apartment are working before check in. However, it may go flat during your stay, or after we have checked it. If this is the case, please let us know and we will deliver new batteries – Please remember we do not live there and will attend to it as soon as possible. All appliances are checked before your check in and confirmed working. However, things break outside of our control and with no reason or timing understanding. Should an appliance not be working during your stay – Please let us know and we will have the repair done as soon as reasonably possible. We will assist you in all ways possible if this does happen. We check to ensure that the TV is operating and signed in before you check in. Sometimes things change and it signs out. If this is the case, please let us know and we will get you signed back in as soon as possible. Please ensure you make use of the correct parking bay. If you park in a bay that does not belong to the apartment you are staying in, the complex has the right to clamp your vehicle and issue you with a fine. Your vehicle will only be released when the fine has been settled. - Reservations and changes. Reservations may not be changed within 10 days of your arrival date. Changes within the 10 days before arrival will not be accepted. One change may be made to your reservation if your arrival date is more than 10 days away. Additional nights may be added to your original booking, subject to availability at time of request. All cancellations will be subject to the cancellation policy. We only provide one key for guests. We do not have spare keys for guests. Please make use of lockboxes and/or security should you need to share keys. If you lose your keys or lock yourself out – there is a call out fee for us to come and open up for you. If it is after hours and we are offline, we will assist you first thing the next morning. Please note that the pictures on the listing are taken by a professional photographer and were taken when the apartment was listed. Please refer to listing date for the age of the listing and images. We wish you a pleasant and enjoyable stay!!