About Us
What's HiChee.com?
HiChee.com is a price comparison search engine for vacation rentals. Our additional industry-leading Book-Direct tools are designed to help travelers confidently find the best price for their favorite holiday accommodations.
HiChee.com is not a booking platform like the big Online Travel Agencies (OTAs). Instead, it serves as a guide, showing travelers where to book for the lowest price without handling payment processing.
On HiChee.com, we compare prices for every property available on Airbnb, Booking.com, and Vrbo. We then provide links to the relevant booking platforms, along with the 'Estimated Direct Price' and a direct booking link when available (see Verified Host FAQ.)
How does HiChee work?
Copy the web link (URL) of a rental property from Airbnb, Booking.com, or Vrbo (i.e., https://www.airbnb.com/rooms/id>) and paste it into the search field "Paste listing link to price compare" on the home page.
For Booking.com listings, make sure to pick the room option and include the room ID when copying the URL.
In our price comparison results, we provide links to your favorite rentals so you can book the cheapest price instantly on Airbnb, Booking.com, Vrbo, and, when available, direct-to-host (Book Direct) booking sites.
Alternatively, you can browse alternative booking options for a specific property directly on Airbnb, Booking.com, or Vrbo simply by downloading our free Chrome Extension (see Chrome Extension FAQ for more info.)
What's HiChee's mission?
For travelers - our aim is to design and provide useful tools so you can make smarter, better, and faster booking decisions. Our goal is to improve honesty and transparency in the vacation rental booking process.
For hosts and managers - our aim is to provide open communication between you and your potential guests. We also want to increase traffic to your listings and promote your direct bookings.
Our motto? Check it before you book it!
How's HiChee different from HomeToGo and other travel search sites?
HomeToGo and many other booking platforms or Online Travel Agencies (OTAs) will show listings from many different sites, plus some property manager sites.
However, only HiChee shows head-to-head price differences for the same rental across different OTAs and, when available, the host's Book-Direct website.
I forgot my password, what can I do?
If you signed up with Facebook or Google, you don't need a password to log in. You can simply click on the "Continue with Facebook" or "Continue with Google" login button.
Otherwise, just type your email address, and we will send you an activation link to access your account.
If you need further assistance, please contact us via the HiChee Support link in the footer below. We're here to help.
What is the meaning behind the name HiChee?
HiChee's roots are in Hawaii, commonly abbreviated as "Hi." Chee comes from the word Cheehoo, a Hawaiian-Samoan exclamation similar to "whoo-hoo!." Visit our blog for more details and to hear how Cheehoo is properly uttered.
Traveler FAQ
How do I register/sign up?
By signing up with your email, you're automatically on our Free Plan, where you'll get access to nearly all of HiChee's tools and features. To sign up:
On the top banner, navigate to the profile avatar
and click on it. Then click “Log In,” enter your email address, and we will send you a login link.
If you don't receive our email, check your spam inbox and mark our emails as "not spam."
Alternatively, you can log in with your Google or Facebook account or even request an activation link whenever you need to access HiChee.
If you need further assistance, please contact us via the HiChee Support link in the footer below. We're here to help.
Do you show real prices on HiChee?
Most of the time, HiChee listings show the current prices of the three major online travel agencies; Airbnb, Booking.com, and Vrbo, including fees, taxes, and extra charges (cleaning fees, etc.)
Click on the price to see a breakdown of the fees.
However, before booking your rental, we suggest you check prices on the corresponding Airbnb, Booking.com, and Vrbo listings. Some OTAs give temporary discounts or add fees according to season, location, or other variables.
Please note that the price we show in the Book-Direct card is an estimate. The “Estimated Direct Price” we show is calculated using the lowest OTA price minus their service fees. For accurate pricing, contact the host or the Property Management Company or visit their Book-Direct website .
How do I search by dates?
Copy the web link (URL) of a rental property from Airbnb, Booking.com, or Vrbo (i.e., https://www.airbnb.com/rooms/id>) and paste it into the search field "Paste listing link to price compare" on the home page.
For Booking.com listings, make sure to pick the room option and include the room ID when copying the URL.
You can choose and modify the dates once you reach the single listing price comparison page.
Click on the check-in and check-out section of the listing and enter your preferred dates. Then select the correct number of guests in your group.
If you wish to select different dates, click “clear dates” at the bottom of the calendar and start again.
How do I browse properties on the map?
To browse rentals on a map, on the home page click "Search by Location" under the “Paste listing link to Price Compare” search field, and add the location you wish to search.
The top of the list displays verified listings (see "Verified Host" FAQ). Click on a property to view its property page, and then select dates to perform accurate price comparisons.
If you use the map to search for properties, click "Update Search" to see more listings when you zoom in or out.
Why can't I book a property on HiChee?
HiChee.com is not a booking platform like Airbnb and the other big online travel agencies (OTAs). Instead, we're here to guide you on where to best book for the lowest price. We do not handle payment processing for bookings.
To book a rental based on the price comparison quotes we display, you can click on the Book-Direct link (included in the Free Plan) to be re-directed to the host's direct booking website. These listings may have potentially the lowest price and feature a "Verified Host" badge.
To book on prices offered by Airbnb, Booking.com, and Vrbo, the 1-click links that redirerect you a platform to complete your booking are only available for Traveler Plan subscribers and Verified Host plan users.
Why might a host list or advertise their rental on more than one booking platform?
Hosts cross-list their vacation properties to maximize bookings, reduce risk, and reach more travelers. Each platform or OTA attracts different guests -- Airbnb is popular for digital nomads, Vrbo is known for families, and Booking.com is preferred by international travelers. Diversifying booking sites protects against policy changes and platform fees while improving occupancy and revenue.
Listing on multiple sites also helps hosts:
- Increase visibility and fill calendar gaps
- Reduce dependence on one platform’s policies & fees
- Boost direct bookings by getting discovered on major sites
- Leverage promotions and marketing tools across platforms
Thanks to the way fees and host preferences vary for OTA sites, prices for a vacation rental can vary from site to site, so HiChee is here to help you with price comparison savings.
Why do I not see any Price Comparison Results from time to time?
While HiChee tracks over 18 million listings across Airbnb, Booking.com, and Vrbo, only about 6 million properties are cross-listed on multiple platforms. Thus, some properties won’t have any price comparison if they only advertise on one of these big booking sites.
Generally, more hosts are starting to advertise their properties on more than one platform to maximize bookings, reduce risk, and reach more travelers. Each platform attracts different guests: Airbnb for digital nomads, Vrbo for families, and Booking.com for international travelers. Diversifying protects hosts against policy changes and platform fees while improving occupancy and revenue.
We're here to help more hosts gain visibility on their different price options.
Why don’t all HiChee listings display a Direct Booking option?
The direct booking movement is growing, with more vacation rental hosts offering direct booking through their own websites instead of relying solely on platforms like Airbnb, Booking.com, or Vrbo. However, not all hosts have made the switch yet.
How HiChee Helps You Find Direct Booking Options
- HiChee is actively expanding its Verified Host network, so look for the Verified Host badge, which often indicates a direct booking option is available.
- Even if a direct price comparison isn’t shown, you can still uncover potential savings with Magic Search, our tool that helps locate direct booking sites, giving you more ways to book smarter and save more.
Why Does Direct Booking Matter?
- For travelers – Direct booking often means lower prices since hosts can bypass platform fees. It also allows for better communication and more flexible policies.
- For property managers – Direct booking gives hosts more control over pricing, policies, and guest relationships while reducing reliance on large booking platforms.
As direct booking continues to grow, HiChee remains committed to helping travelers find the best deals through price comparisons or direct booking options.
How do I use Magic Search to find Direct Booking Options?
Magic Search helps you search for direct booking options across the world when a Verified Host badge isn’t shown in a HiChee listing) scanning the web for alternative ways to book the property, including potential Book-Direct sites and other booking alternatives to Airbnb, Booking.com, and Vrbo. Not all Magic Searches will produce direct booking options, as not all hosts have created a book-direct website.
How Magic Search Works:
- Click the "Magic Search" button on any HiChee listing.
- You’ll be redirected to a Google-powered image search that uses the property’s photos, listing title, and keywords to find matching listings across the web.
- The results may reveal:
- Direct booking websites or property management pages
- Direct contact information for hosts or managers
- Additional booking platforms where the property is listed
Pro Tip for Best Results:
For the most accurate matches, choose listings with distinctive interior images (e.g., living room, bedroom, or unique decor) instead of generic area views (like ocean or neighborhood shots). This helps Magic Search pinpoint the exact property rather than similar-looking locations.
With Magic Search, you have a powerful tool to find direct booking options and other options, helping you plan your vacations smarter and save more!
Why doesn't Magic Search always find a host/s direct-book site?
Not all Magic Searches will produce a direct booking option, as not all hosts manage their rentals on a book-direct website.
The book-direct movement is growing, and Magic Search results quality will continue to improve!
What does "Verified Host" mean?
A "Verified Host" badge
shown on the top-left corner of a listing's picture means that HiChee has validated the host's ownership of that listing.
This enables the traveler to contact the host directly, negotiate the rental price, or inquire about booking options with a higher level of comfort and service.
HiChee listings displaying the “Verified Host” badge often provide the link to book the rental directly on the host’s website by tapping the Book-Direct button. If the host doesn't take direct bookings, you can contact them via email using the "Send Message" button.
How do I contact a "Verified Host"?
To contact a "Verified Host," you can send an inquiry via email simply by clicking the orange message icon:
or the “Send Message” button available when the verified host hasn't provided the link to the direct booking platform:
If the verified host manages a direct booking website, you can click the orange “Book Direct ” button to reach the site:
How do I contact a non-verified host?
If a host has not verified their listings on HiChee yet, you can contact them via their Airbnb, Booking.com, or Vrbo listing simply by clicking the orange button "Book on Airbnb/Booking.com/Vrbo" where available.
Alternatively, you can search the host's contact details using our "Magic Search" tool, which searches for a host's book-direct website on the web, should it exist. We utilize the property's images, title and other data to help you search for it. (see the relevant FAQ "How does Magic Search work?".)
What's the "Estimated Direct Price"?
HiChee is not connected to hosts' or property managers' websites, so we cannot display de facto book-direct prices.
We do, however, show an “Estimated (Book) Direct Price” calculated by the lowest Online Travel Agency (OTA) price minus service fees.
If the Online Travel Agency (OTA) doesn't display service fees, we subtract 12% from the OTA price and display that figure as the "Estimated Direct Price."
We strongly suggest contacting the host and asking about the exact rates for specific dates.
Why do nightly rates seem higher on HiChee than on other websites?
The nightly rates we show on HiChee may seem higher than the rates shown on Airbnb, Booking.com, and Vrbo.
This is because other websites display a plain nightly rate which does not include the service fees and taxes.
HiChee calculates all fees and taxes and shows you a total nightly price, so you can easily compare prices "apple-to-apples."
What's the "Aggregated HiChee Rating"?
HiChee calculates the aggregated rating for each property listed on more than one OTA.
The "Aggregated HiChee Rating" is calculated by combining the guests' review ratings collected from the three major Online Travel Agency booking sites we show (Airbnb, Booking.com, Vrbo) and calculating the average.
I sent an inquiry to the host, but got no reply. What can I do?
Please let us know if you do not receive a reply from the host within 24 hours of sending your inquiry via the "Send Message" button on HiChee.
Message us via the Hichee Support link in the footer below and include the HiChee listing web link (URL.)
If you have sent an inquiry to the host (or already made a booking) via a different site other than HiChee (e.g., Airbnb, Booking.com, and Vrbo), please contact the host directly through that site.
Does HiChee have a Chrome Extension?
The answer is YES! Download the HiChee Chrome Extension to see price comparisons on any Airbnb, Booking.com, and Vrbo listings directly on their platform. No copy/paste is needed.
Using HiChee Chrome Extension, you can easily save the listings you like while browsing Airbnb, Booking.com, and Vrbo, and create HiChee Trips without logging in to the OTA. Alternatively you can import your existing wishlists to HiChee.
HiChee Chrome Extension is free to download and use. Try it, and let us know what you think!
How do I save money using HiChee Trips?
HiChee Trips is our newest free feature that helps you save money on bookings.
You can save your favorite properties by clicking the "heart" on the HiChee listing. Then, you can add them to an existing HiChee Trip or create a new one. Opt-in to receive emails whenever the price of the properties on your lists drops, or its booking availability changes.
Already have favorite properties saved? Import your Airbnb Wishlists and Booking.com Lists to HiChee Trips by clicking the “Import your List” button. We’ll check if your properties are listed for less elsewhere and provide price comparisons.
NOTE: VRBO List import to HiChee Trips works only by installing our Chrome Extension and importing through it.
Install HiChee’s free Chrome Extension to save properties directly from Airbnb, Booking.com, and Vrbo. How?
Browse listings on any of these OTA (Online Travel Agency) sites, and when you find a property you like, click on the listing and tap the HiChee logo at the bottom-right corner of the page. From HiChee’s Price Comparison Results window, you can add your favorite properties to any of your HiChee Trips by tapping the heart.
Creating a “Master” HiChee Trips without dates allows you to duplicate your list, add different sets of dates, and flexibly manage email alerts.
With HiChee Trips, we do the hard work to help you save money!
How do I send feedback on a listing?
To report a listing you found on HiChee, click the “Book on Airbnb/Booking.com/Vrbo” button and head to the relevant platform; this is where the original information we display is imported from.
To send us your feedback on a missing match on a HiChee listing, tap the “Feedback” button, choose the relevant topic from the menu, and then add your free text:
If you wish to communicate with us regarding a listing, please contact us via the HiChee Support link in the footer below. We're here to help.
How do I delete my account?
To delete your HiChee account, log in to HiChee, navigate to the avatar icon, and select “My account.”
At the bottom of the page, you will find the option “Delete Account.”
Alternatively, you can contact us via the Hichee Support link in the footer below, and we will assist you.
How can I contact you?
If you need help or advice on how to best use HiChee or have questions that are not answered by the FAQs, please contact us via the Hichee Support link in the footer below.
NOTE: HiChee Customer Support can't advise on vacation rentals or provide additional information on the listings.
If you are a traveler with questions about a listing you saw on HiChee, contact the property manager via the links we show: Airbnb, Booking.com, Vrbo, or Book Direct sites.
Not all hosts have public contact details or Book Direct websites. In this case, you must contact hosts and property managers via the Online Travel Agencies. For more information on finding contact details to reach non-verified hosts, see the “How do I contact a non-verified host?” FAQ above.
Host FAQ
Why verify my listings on HiChee?
Verifying your listings on HiChee greatly benefits your business: increased visibility to your booking platforms (Airbnb, Booking.com, Vrbo, and Book Direct sites), direct communication, and free negotiation with potential guests to cut the extra fees that Online Travel Agencies charge on top of your rental price.
The listing verification process is quick and free of charge. Claim ownership of your listings on HiChee without creating a new one from scratch.
HiChee does NOT process bookings, so we do not charge fees for driving traffic to your Airbnb, BookingCom, Vrbo listings, or Book-Direct website.
Please check our YouTube Video or go to https://hichee.com/hosts for more information.
Start verifying your first listing by going to https://hichee.com/listing-verification
How do I verify my listings?
If your property listings are published on Airbnb, Booking.com, or Vrbo, you can easily find them on HiChee. You don’t need to create a new listing; HiChee directly imports title, description, photos, reviews and quotes from the three major OTAs.
To verify, follow these simple steps:
- Visit https://hichee.com/listing-verification/search
- Paste one of your Airbnb, Booking.com, or Vrbo listings' web links (URL)
- Follow the instructions on the verification method:
A- Verification by code for Airbnb and Vrbo: Add the provided unique code to your Airbnb or Vrbo listing's description and save;
B—Verification by picture: Add or remove a picture from your OTA’s photo gallery and save.
HiChee will then swiftly check the original listing to detect the changes. This process typically takes just a few minutes, but if it doesn't work immediately, please don't modify the listing for a few hours. We will keep scanning.
The verification is complete when the "Verified Host" badge appears on your HiChee listing. Remember to add a photo or logo to your HiChee host avatar, remove the code or picture added for verification, and check if we have matched all your listings correctly with the other OTAs.
For multiple listings, you can contact us for a quicker bulk upload.
If you have questions or issues, please contact the Customer Support Team via the HiChee Support link in the footer below.
We're here to help.
How can I show my Book-Direct site on HiChee?
If you manage listings on Airbnb, Booking.com, or Vrbo and take direct bookings, we invite you to claim ownership of your listings on HiChee.
During the verification process, you'll be prompted to add your book-direct web link (URL). This link should guide potential guests to a site where your property is promoted at a lower booking price.
If you don't manage a Book-Direct site, you can submit a preferred link that promotes your property on Social Media. Our FAQs provide more information on what links are not accepted.
NOTE: You don't need to "create" a listing on HiChee. We pull your property data from Airbnb, Booking.com, and Vrbo.
Visit https://hichee.com/listing-verification to verify your first property.
How can I easily verify multiple listings?
If you manage multiple listings on Airbnb, manually verify your first Airbnb listing by going to HiChee’s Verification page. Once done, HiChee will automatically verify all the properties linked to your Airbnb Host Profile (and the corresponding Booking.com and Vrbo listings if correctly matched.)
However, if you showcase your properties only on Booking.com or Vrbo, the automated verification does not work for these providers (Booking.com and Vrbo don't show a Host Profile, as Airbnb does). Please verify at least one of your Booking.com or Vrbo listings and then contact us by clicking the HiChee Support link in the footer below.
Our Customer Support Team will help with bulk verification.
NOTE: Airbnb automated verification does not add your Book-Direct links to each listing. Please add the Book-Direct link by editing each verified listing from your Host Dashboard, or contact HiChee Customer Support.
Why is my Airbnb, Booking.com or Vrbo listing on HiChee?
HiChee is a fast-growing price comparison search engine for over 14 million vacation properties worldwide. We automatically pull listing data from Airbnb, Booking.com, and Vrbo, so our site is pre-populated with 14 million+ listings.
With a simple web link (URL) copy and paste, travelers can find the best deals, faster and free of charge.
For hosts like yourself, we do NOT process bookings, so there are no fees from us for driving traffic to your listings.
When you Verify your listings on HiChee, and add your direct booking link, travelers can get in touch with you directly, get a personalized quote, and negotiate booking terms.
Is it legal to show listings without the owner’s permission?
HiChee is a price comparison search engine that automatically pulls listing content and shows published data on vacation rentals from Airbnb, Booking.com, and Vrbo. We always show the source of the data and offer links to the original listing.
For fair use detailed information see the link below:
What is the copyright position of pictures / intellectual property on HiChee?
HiChee is a vacation rental price comparison search engine that automatically pulls listing content (including images and text) from Airbnb, Booking.com, and Vrbo.
Any pictures we show on HiChee are displayed exactly as they are on the above Online Travel Agencies.
For "fair use" detailed information, see the link below:
What “Book-Direct” links are not accepted?
At this stage, we do not accept links from popular booking platforms like Airbnb, Booking.com, or Vrbo, as these are already included in our price comparison.
We recommend against using links from major Online Travel Agencies (OTAs) such as Trip Advisor, Expedia, Trivago, or eDreams to book directly; these OTAs typically charge higher booking fees compared to direct booking websites or smaller property management companies.
We do not accept links to Facebook Marketplace advertisements since they can have a limited lifespan.
If you don't manage bookings on your website, you can use your property's Facebook or Instagram profile or any other social media platform you use to promote your rentals. Alternatively, you can skip this step and only receive emails from potential guests.
If you have doubts or questions about Book-Direct URLs, please contact us via the Hichee Support link in the footer below. We're here to help.
How is the "Estimated Book-Direct Price" calculated on HiChee?
On HiChee, we compare Airbnb, Booking.com, and Vrbo rates for your property.
HiChee is not connected to hosts or managers' websites, so we cannot display de facto book-direct prices.
However, we show an "Estimated (Book) Direct Price" calculated using the lowest OTA price minus service fees.
If the OTA doesn't display service fees, we subtract 12% from the OTA price and display that figure as the "Estimated Direct Price."
Once you have verified your listing and provided your direct booking link, travelers can access your site directly from HiChee and inquire about the exact rates for specific dates.
What web links (URLs) are accepted for HiChee verification?
These are examples of accepted web links (URLs) and listing IDs:
- Airbnb:
https://www.airbnb.com/rooms/<property-id>
https://www.airbnb.es/rooms/<property-id>
Or enter just your listing property ID
- Booking.com:
https://www.booking.com/hotel/us/us/abcdef.html
https://www.booking.com/hotel/us/abcdef.en-gb.html
- Vrbo:
https://www.vrbo.com/en-gb/<property-id>
https://www.vrbo.com/ha<property-id>
Or enter just your listing property ID
How can I edit or delete my verified listings?
Log in to HiChee.com, navigate to “For hosts,” and click “Host Dashboard” to view your listings and their verification status.
To edit and modify the listing or delete it, click on the pencil or bin icon at the top-right corner, just above the listing.
How do I add a missing match to my verified listing?
Your HiChee listings should already be cross-matched with one or more OTAs (Airbnb, Booking.com, Vrbo.)
If one of the OTA links is missing, or if you cannot verify more than one match, please contact HiChee Customer Support via the HiChee Support link in the footer below. We're here to help.
I use a Channel Manager; how can I verify my listings?
Do you manage your properties through a Channel Manager (CM) or Property Management System (PMS) such as OwnerRez or Rentals United?
When verifying your listings on HiChee, please make sure to add the unique code or add/ remove the picture to your Airbnb, Booking.com, or Vrbo account directly rather than to your CM/PMS. Some CM/PMSs take 24 hours to update the changes, creating a timeout on our system.
If you have any questions or issues, please contact HiChee Customer Support via the HiChee Support link in the footer below. We're here to help.
I cannot verify a listing - I get an error message; what can I do?
You are trying to verify one of your listings on HiChee but get an error message.
If your listing was recently published on the OTAs (Airbnb, Booking, Vrbo), it may not yet be available on HiChee. Search the listing's web link (URL) on the home page first, and if you get the correct results, try the verification process again.
Another reason for an error message may be that the specific listing you are working on has already been verified. It could have been verified with another account (created with a different email address) or from another user within your company.
If your listing has been verified using a secondary account (i.e., created with a personal e-mail address) or from another user within your company, you can simply un-verify the listing. Log in to your secondary account, go to the listings dashboard, and click on delete. Once done, log in to your main account and re-verify the listing.
If you have any other questions or a different type of error message, please contact us via the HiChee Support link in the footer below.
We're here to help.
I can’t find my property on the maps, what can I do?
Go to https://hichee.com/ and search for your location, zoom in on the map to where your property is located, and click the “update search” button.
If you have any other questions or issues, please contact HiChee Customer Support via the HiChee Support link in the footer below.
We’re here to help.
Why do I see other people's listings on my Single Listing View?
We display similar alternative booking options for travelers so they can select the best accommodation option for their requirements.
Remember that we also show your listing on other hosts' single listing view, increasing visibility for everyone.
What if I need to speak to a live person for help?
If you are a host with complex questions not answered by these FAQs, please contact HiChee Customer Support via the HiChee Support link in the footer below.
Our Customer Support Team is available for live listing verification.
NOTE:
If you are a guest with questions about a property you saw on HiChee, please contact the property's host via the links we show on the listing (Airbnb, Booking.com, Vrbo, or Book Direct.)We cannot advise or provide additional information on the rentals.
Paid Plans FAQ
Can I try the Traveler Plan before committing? What if I cancel?
Yes, the Traveler Plan is a 3-month subscription that offers a full refund if you cancel within that period before auto-renewal occurs. Upon cancellation, access to Traveler Plan features will be removed, but you’ll retain access to the Free Plan.
How do I cancel my Traveler Plan and request a refund?
To cancel your Traveler Plan:
- Click My Account (top right corner of the page).
- Scroll to Current Plan.
- Click Disable Auto-Renewal to stop future charges.
If you’d like to request a refund, please contact our support team at [email protected] or submit your request directly through your HiChee account at https://hichee.com/refund-request
Can I upgrade my plan at any time?
Yes, you can upgrade your plan at any time to access additional features like Booking Platform Links to Airbnb, Booking.com, and Vrbo, among other benefits per Plan upgrade.
I’m a host. How do I get unlimited access to HiChee’s Full Features and track my competitors’ rental listings?
If you’re a HiChee Verified Host, you automatically receive free, full usage of HiChee’s Traveler Plan features while you are a Verified Host on our site. Be sure to take advantage of our HiChee Trips tool, which doubles as a tool to help you track a collection of your competitors’ listings’ prices and availability for targeted date windows. This simple Price Monitoring tool is a great alternative to more expensive dynamic pricing tools.
Non-verified hosts are invited to verify at least one Airbnb, Booking.com, or Vrbo listing to be rewarded with the Traveler Plan. Verification is free of charge. Go here to verify today!
Need help with verification? Contact us at HiChee Support.
I’m experiencing issues purchasing a Paid Plan subscription. What can I do?
If you're experiencing trouble completing your payment through our website (hichee.com), please follow the steps below:
- Double-check your payment information
- Ensure there are sufficient funds
- Contact your bank
- Use an alternative payment method
- Clear your browser's cache and cookies
Double-check your payment information: Ensure that you've entered your payment information accurately. Double-check the credit card number, expiration date, and CVV (security code), and zip code on the payment page. Even a minor mistake can lead to payment failure.
Ensure there are sufficient funds: Verify that your credit card or chosen payment method has enough funds available to cover the purchase. Insufficient funds can lead to declined transactions.
Contact your bank: Sometimes, banks implement security measures that might block online transactions, especially if they're made from a different location or appear suspicious. Reach out to your bank's customer service to make sure there are no blocks on your card for online transactions.
Use an alternative payment method: If available, consider using an alternative payment method.
Clear your browser's cache and cookies: If you are accessing the service through a web browser, clearing your cache and cookies can help resolve login and access issues.
We at HiChee do not store your payment information. To view your payment information, please follow these steps.
If none of the above helps solve your issue, please contact us at HiChee Support.
How do I update my billing information?
We don't store your credit card information. All the payment information you can see by following the steps below:
- Visit your Subscription section under the My Account page.
- You will see a few options: ”Upgrade/Renew Plan,” ”Disable Auto-Renew” and ”Request Refund.”