Boho Chic 3BR Villa | Rooftop & Beach Club Access

ZEN 3BR Villa in Tulum ✨ Located inside the exclusive Kokoon Complex with 24/7 security. Enjoy a private rooftop pool, lush garden patio, and elegant wood-accented interiors. Perfect for relaxing nights under the stars. Our dedicated Guest Experience team can arrange bikes, golf days, spa services, and special celebrations—so you can fully unwind and enjoy Tulum. 🏡 HOUSE LAYOUT 🛌 3 Bedrooms •BR 1 : King-size bed(Ground floor) •BR 2 -> King-size bed, (Upper level) •BR 3 -> King-size (Upper level) Each bedroom includes: ❄️ Air conditioning 👕 Closet 🚿 En-suite bathroom 🌙 Blackout curtains 🔐 Safe for your belongings 💧 Amenities You’ll Love •Enjoy exclusive beach club perks through our partner beach clubs ✨ (Ask us for more info) • Private rooftop with plunge pool • BBQ grill + outdoor dining area • Private garden surrounded by nature • Fully equipped kitchen • Large communal pool • High-speed Wi-Fi • Smart TV • 24/7 gated security • Personalized concierge services 👥 Occupancy Details: The villa accommodates up to 6 guests, but please note: pricing is based on 4 guests, and additional guest fees apply beyond that. 📅 On your arrival day, you’ll receive all the necessary information in the morning to complete a smooth and easy check-in. In most cases, one of our hosts will personally welcome you, show you around the house, and share tips and recommendations so you can make the most of your experience. 🔑 Prefer more privacy? We also offer a self check-in option: our team will send you all the instructions, access details, and codes in advance. 🕙 Our Guest Experience team is available daily from 10:00 am to 10:00 pm, ready to assist you with anything you may need. ✨ Guest Experience & Personalized Services ✨ Our Guest Experience team will reach out as soon as your reservation is confirmed to guide you before and throughout your stay, making sure you enjoy every moment without worries. Your only task? Relax and be pampered. Whether it’s a sunset bike ride 🚲, a golf day ⛳, a unique tequila tasting, or a magical escape to hidden cenotes, we’ll plan every detail so you can focus on creating unforgettable memories. 🌟 Tailored Experiences • 🚐 Private transportation – Comfortable, on-time transfers to the airport or any destination. • 🌊 Exclusive excursions – Secret beaches, enchanting cenotes, and custom tours just for you. • 💫 Romantic moments – Private dinners under the stars, yacht sunsets, and special surprises for your loved one. • 🧘 Wellness & relaxation – Sunrise yoga, soothing massages, and spa experiences to connect with yourself and nature. 🕙 Our Guest Experience team is available daily from 10:00 am to 10:00 pm, always ready to assist and make your stay as special as you imagined. 🚫 No Parties / Noise Policy •Parties are strictly prohibited. •Small gatherings require prior approval. 🔇 No loud music after 11:00 PM. •Please respect neighbors, staff, and community rules. 🚔 Violations may result in a USD 500 fine, police involvement, or eviction. 💡 Energy Consumption •Turn off A/C units, lights, and electronics when not in use. ❄️ A/C should never remain on when the villa is unoccupied to avoid energy waste. ⚠️ Illegal Items •Drugs and firearms are strictly prohibited. 🚫 Possession or use will result in immediate eviction and legal action under Mexican law. 🌴 Unexpected Events •Tulum is a developing town; occasional power or water outages may occur. These are beyond our control. ⛈ In severe cases (storms or emergencies), staff may access the villa for safety reasons. 🚫 External vendors are not allowed For safety and privacy reasons, external vendors are strictly prohibited from accessing the villa. •The company is not liable for interruptions caused by external providers or weather. ◘ HOUSE RULES MANUAL SAFE BOX AND ACCESS POINTS Safety boxes are provided on the premises for guests to store valuable items such as documents, passports, cash, and jewelry. It's recommended to use these boxes and ensure all access points are locked when leaving the villa. During check-in, guests can set up their PIN for the safety boxes to maintain exclusive access. A fine of USD 50 may apply if doors are left open when guests are not present or sleeping. Neither the company, property, nor staff will be liable for any lost valuables. Guests are responsible for shipping costs if lost items are found. Replacement keys are available for USD 40. Please notify the host promptly if any keys are lost or misplaced. CHECK-IN AND CHECK-OUT TIME Check-in is at 4:00 pm. Please inform us of your arrival time in advance for a smooth check-in process. Early check-in requests must be approved by our concierge team and may have an additional fee, subject to availability. If early check-in isn't available, you can leave your luggage with our concierge team, but we don't take responsibility for items left before 4 pm. Check-out is at 11:00 am. Let us know your departure time in advance for a hassle-free check-out. Late check-out requests are subject to availability and must be approved by our concierge team, with a potential additional fee. CLEANING AND MAINTENANCE Guests must allow scheduled maintenance and cleaning staff access. Staff will wear company uniforms, and guests should only be granted access to uniformed personnel. Courtesy cleanings include general cleaning of the kitchen, bathrooms, bedrooms, and common areas. Bed linens and towels are changed every third day. Towels are for villa use only and should not be taken elsewhere. Missing towels at checkout will be charged. Stains from dye, bronzer, or other products may incur extra charges. Avoid sitting or lying on furniture with sunscreen, oils, bronzer, or makeup. Using bath towels to remove these products may stain fabrics and result in replacement charges for damage. BATHROOMS Septic tanks in Tulum and some parts of the Riviera Maya cannot handle constant paper build-up. To avoid any issues, please refrain from flushing toilet paper or any other hygiene product. Dispose of it in the provided trash can. Failure to comply may incur a USD 50 fee for plumbing services. If the issue arises outside normal hours, it will be addressed the next day. APPLIANCES AND FURNITURE DAMAGE Guests are required to report any damage found or caused during their stay. Failure to report damage may result in fees for repair or replacement. Each guest is responsible for their behavior and any damage to the villa. Owners and staff hold no liability for injuries or harm from the villa or pool's use. NO PARTIES/NOISEPOLICY Parties are strictly prohibited on the premises. Small gatherings require prior approval from our concierge team. Excessive noise is not permitted after 11:00 pm. Guests must maintain a respectful demeanor towards neighbors, our vendors, and staff. Violations will result in a USD 500 fine, intervention by local authorities, and potential eviction from the property if noise disturbances persist. PROHIBITION OF FLAMMABLE ITEMS For the safety of all occupants and the preservation of the property, it is imperative to observe the prohibition of all flammable items. This includes but is not limited to candles, fireworks, and any other decorative materials that are combustible. Failure to comply with this directive and subsequently causing damage to the premises will necessitate responsibility for covering the incurred damages. SMOKING Smoking inside the villa is strictly prohibited. Guests caught smoking will be fined USD 500 for cleaning and deodorizing. Ashtrays are provided outside for smoking. Damage caused by cigarette burns will incur additional charges. Please ensure glass sliding doors are closed while smoking to prevent smoke from entering the villa. POOL RULES Diving into or running near the pool area is strictly prohibited for safety reasons. Children under 12 must be supervised by an adult while using the pool. Refrain from using the pool while intoxicated. The property is not liable for injuries sustained while using the pool. There's no lifeguard on duty; guests swim at their own risk. Please shower before entering the pool to maintain cleanliness and avoid throwing litter in the pool area to prevent pipe and drainage issues. PETS No animals are permitted on the property. Guests with pets will be asked to leave immediately and may face additional fees. Exceptions are made for service animals, but guests must inform us before booking and provide documentation. This policy ensures villa cleanliness and hygiene. Guests are responsible for any damages caused by pets, leading to potential extra charges. CHILDREN Families with children are welcome, but guests are fully responsible for their safety and any property damage caused by minors. We ask all guests to be respectful of neighbors and avoid causing any inconvenience to them. ENERGY CONSUMPTION Guests are responsible for managing their energy usage at the villa. Please switch off lights, air conditioners, fans, and electronic devices when not in use. To minimize energy consumption and carbon footprint, air conditioning should not be left on when guests are away from the house. DECORATION Our decoration services include setup, materials, and cleaning. Staff will ensure decorations are placed safely to prevent damage. Bringing your own decorations incurs a $25-$30 USD charge for extra cleaning time, plus additional fees for any resulting damage to the house. ILLEGAL ITEMS Please respect our policies and adhere to Mexican laws during your stay. Possession and use of drugs and firearms are illegal in Mexico. Non-compliance may result in immediate eviction from the property without a refund. UNEXPECTED EVENTS Please be aware that Tulum is a developing town and occasional electricity blackouts may occur. While we strive to resolve issues promptly, some situations may be beyond our control. In the event of severe weather or catastrophic occurrences, the company reserves the right to access the property without notice to prepare or mitigate damages. We may also request guests to vacate the property for safety reasons or to protect the house. The company is not liable for power, water, or Wi-Fi outages caused by service provider issues, severe weather, or maintenance beyond our control. Thank you for your cooperation and for adhering to our rules. We trust that you will have a pleasant stay at our villa. Should you require any further assistance or have any questions during your time here, please do not hesitate to reach out to our staff. Casa Zen is located within the small Kokoon Pueblo complex, situated in Region 15 — the newest gem in Tulum's expanding district, our villas offer a serene escape with a touch of jungle tranquility while maintaining proximity to the pulse of the town. Only a short 10-minute drive separates you from the renowned beach road, ensuring easy access to Tulum's famed coastline (bumpy unpaved roads are not uncommon in as our small town is now turning into a city) Within a brief 10-minute journey in the opposite direction lies La Veleta, a coveted area brimming with lively restaurants, charming cafes, and pathways weaving through lush jungle landscapes. Equally close is Aldea Zama, granting exclusive access to a vibrant residential enclave. A few minutes further leads you to Tulum Center, the bustling heart of this lively town. Most guests rent a car, scooter, or ATV's There is free parking available for the unit. A vehicle is neccesary to reach most surrounding areas comfortably. We reccommend renting a scooter for the most efficient and exhilerating way to explore the area!