Modern Rocklea 2BR | Parking & Near Shops | 118D2

Welcome to Smart Suites, offering professionally managed, self-check-in apartments in Brisbane. Ideal for short and extended stays, project work, or relocations, our units are 15–20 minutes from the CBD, near transport, dining, and shops. Enjoy off-street parking and instant tax invoices. 🔒 Pre-booking: ID verification is required via Enso Connect, an Airbnb-recognized platform. Guests can choose between a security deposit hold or nonrefundable damage insurance. The space 💼 Exclusive Discounts for Extended Stays! 🏷️ Book a longer stay and enjoy reduced nightly rates: ideal for business travelers or remote workers. Length-of-stay discounts are automatically applied. 🔒 Before booking, please note: We require a security deposit hold and ID verification via Airbnb’s partner Enso Connect (no charge unless there are damages) as Airbnb allows verified partners to securely hold deposits. • Check-in and Check-out Time: Check-in any time after 3pm and check-out any time before 10am with our new smart self-check-in solution (see ‘Other things to note’ section below for more information). We also offer early check-in and late checkouts for an additional fee to cover logistics expenses, where available. • Discounts: All our listings include length-of-stay discounts, automatically applied. The longer you stay, the bigger the discount—no need to ask! • Comfort: A comfortable bed with high-quality linen and a selection of pillows. Please see floor plans in the listing photos for air conditioning location and availability. • Parking: Off-street open parking (some properties have undercover parking and garages). Please see listing photos for parking dimensions, location, and if it's undercover. • Entertainment: Netflix & Card Game • Coffee Lovers: Espresso machine • Welcome Pack: 2 coffee pods, 4 coffee sticks, bottled water, and basic snacks (per bedroom). Please note that milk is not provided; however, coffee creamer is available. • Starter Pack: Cooking oil, salt, pepper, sugar, tea, shampoo/conditioner, body wash, Glad wrap, aluminium foil, dishwashing liquid, CHUX, bin liners, and 2x toilet paper rolls. • Kitchen: Equipped with basic utensils and pots, kettle, toaster, vacuum, mop, broom, and a dustpan • Safe Storage: We have lockable closets with deadbolts available in some of our apartments for storage of personal items. • Back-to-Back Bookings: If your desired dates are not available and you need to make two separate back-to-back bookings, we offer complimentary late check-out and early check-in for a seamless transition between apartments. • Workspace & Wi-Fi: Dedicated work desks with strong, reliable Wi-Fi • Shared Laundry: Facilities include outdoor clotheslines or indoor clothes airers for air drying, plus an iron and ironing board (please note: electric tumble dryers are not provided). • Public Transport: All our properties are within a 5 to 15-minute walk to a major train station, a bus station, or both. 💫 Booking Tip: Longer stays receive special discounts. Stay a little longer and save! 🏡 Guest access The entire apartment is yours Other things to note 1. Self-Check-In and Self-Check-Out Enjoy a hassle-free arrival with Smart Suites’ self check-in process, powered by a secure digital boarding pass. • This all-in-one solution keeps everything you need for a smooth stay in one place (your check-in details, entry codes, WiFi information, house manual, key return instructions, and more) right at your fingertips. With our smart self check-in, there’s no need to wait for a host. Your digital boarding pass keeps everything organised and accessible, so you can quickly find answers to common questions, from door access to stay information. • Before we release your check-in instructions, please take a few minutes to complete the required pre-arrival steps, including guest details, ID verification, and security deposit or Accidental Damage Waiver selection. • To make your arrival as smooth and stress-free as possible, we recommend completing this before travelling to the property. If someone else booked on your behalf, the staying guest may still need to complete these steps before check-in details can be shared. Check-in is available any time after 3:00 PM, once your digital boarding pass is completed. To check out, simply follow the instructions provided to return the keys. 2. ID Verification You must complete an ID verification process through the digital boarding pass before check-in. This is a requirement of the building’s body corporate and is part of our pre-arrival verification process. 3. Security Deposit / Accidental Damage Waiver A security deposit is required for your stay. This can be provided either as a refundable credit card hold or through a non-refundable Accidental Damage Waiver. • Option 1 – Refundable Security Deposit A temporary authorisation will be placed on your credit card before check-in through the digital boarding pass. The hold will be released within up to 7 days after check-out, provided no damage or additional costs have been incurred. • Option 2 – Accidental Damage Waiver Optional Instead of a refundable security deposit, guests may choose a non-refundable Accidental Damage Waiver, which provides coverage for minor accidental damage during the stay. The applicable amount for either option may vary depending on the apartment type and will be shown clearly in the digital boarding pass before payment is completed. Please note that the Accidental Damage Waiver is non-refundable and covers only minor accidental damage. It does not cover intentional damage, negligence, or missing items. • Both options will be processed through the digital boarding pass prior to check-in. 4. Parking Facilities Our off-street parking is mainly suitable for small to medium vehicles. Some locations offer limited undercover and secure parking for larger vehicles. Check the dimensions stated in the amenities on the listing before booking. Street parking is also available at all locations. 5. Laundry Facilities Shared laundry facilities are located in a separate area within the building, not inside the apartments. While our facilities do not have electric tumble dryers, we provide outdoor clotheslines or indoor clothes airers for your laundry needs. 6. Housekeeping Unlike other hosts, we don’t charge any cleaning fees for check-out cleans. However, for extended stays over 14 days, mandatory cleaning and linen changes are carried out every 8 to 16 days, depending on the length of your stay. • The following fees apply: $155 for 1 bed, $195 for 2 beds, and $230 for 3 beds. This is charged separately on top of your accommodation cost. 7. Linen & Consumables We provide two towels per bedroom, one hand towel, and one bath mat per bathroom. • Additional linen is available upon request for a fee. Our welcome and consumable packs are designed to last until you can shop for your own items and are not replenished during your stay. 8. Air Conditioning / Heating Air conditioning is available in living areas and in some bedrooms. Generally, the air conditioner can cool/heat the entire apartment. Some properties have additional heating ducts that move the cold/hot air from living areas to the bedrooms; please confirm before booking. 9. Chat-Based Customer Service Our friendly customer service team is available exclusively through chat from 7:00 AM to 7:00 PM. We typically respond within a few minutes during these times. Outside these hours, we may take longer. • Please note we do not offer phone support. 10. Noise Policy Quiet hours are from 8:00 PM to 8:00 AM. Some noise from neighbours is possible. For light sleepers, earplugs are included in our welcome pack. • Please check reviews if noise is a concern. 11. Smoking & Party Policy All our apartments are non-smoking and not suitable for parties or events. If you are booking for a party or plan to smoke, your booking may be cancelled immediately, the police notified, and heavy fines may be applied. 12. Visitor Policy You are welcome to have up to 2 visitors who are not on the booking for up to 4 hours, but they must leave by 10:00 PM. • No visitors are allowed between 10:00 PM and 10:00 AM. 13. Pets Policy We accept certain pets ONLY at our limited pet-friendly properties. There is an additional cleaning charge of $190 and an additional charge of $35 per night per pet. 14. Cancellation Policy Guests may cancel or modify bookings according to the notice period. • For short stays under 30 nights, a full refund is available if cancelled at least 24 hours before check-in; cancellations within 24 hours will be charged for one night. • For long stays of 30 nights or more, a full refund requires at least 30 days’ notice; cancellations within 30 days incur a charge of up to 30 nights. Extensions are subject to availability and current rates. 15. Late Check-Out / Extension Requests Check-out is strictly before 10:00 AM. Late check-out without prior approval may incur additional charges. • If you would like to extend your stay or request a late check-out, please contact us before 9:00 AM on your check-out day. Requests are subject to availability and must be approved in writing. • If a late check-out or extension is not approved before 9:00 AM, and our cleaner has already been scheduled or called out, a cleaner call-out fee may apply. We aim to make your stay as comfortable and convenient as possible. If you have any special requests or concerns, please do not hesitate to contact us. Enjoy your stay!