My Airbnb is in the best location in the hotel zone, 20 minutes from the airport, within a resort with its own beach and amenities you can choose from, such as two pools, a water park for children, and authentic Mayan ruins. Also across the street, at LA ISLA shopping mall, you'll find restaurants, a casino, museums, a movie theater, and much more. Read on for all the details about this wonderful and unique accommodation. I'll answer your messages from 11 a.m. to 11 p.m. (Cancun time). The space Private quadruple room of 350 sq ft in 5th floor with 2 elevators. The room has a partial view of the sea to the right from the window, and the lagoon and shopping center to the left. It has a bedroom with two double beds and a single sofa bed. Upon request, sheets, pillows and blankets can be left for the use of the sofa bed and baby crib. It has a full bathroom with a tub and shower. By the way, the tub is a bit old and discolored, but it is cleaned perfectly before each arrival. It has a little refrigerator and electric kettle. Central air conditioning (somewhat noisy), 1 smart TV, sound system and safe box. It doesn't have a balcony or terrace and the windows can't open, but who needs it? since with so many amenities you would prefer to be enjoying the resort and the beautiful beach. Guest access ONLINE CHECK-IN, INCIDENTAL EXPENSES GUARANTEE AND RESORT FEE 7 DAYS BEFORE YOUR ARRIVAL (or immediately after your reservation if your check-in is sooner), you will receive a message with the instructions to complete the online PRE CHECK-IN, which must be completed NO LATER THAN 3 DAYS BEFORE YOUR ARRIVAL or immediately if your arrival is sooner. In the form, you will be asked to upload an OFFICIAL IDENTIFICATION and register a CREDIT CARD on which the condominium will make a PRE-AUTHORIZATION OF $100 USD to guarantee the payment of INCIDENTAL EXPENSES that may arise during your stay. If there are no additional charges, the hold will be released to zero within 7 DAYS AFTER YOUR DEPARTURE. In case there are extra expenses, these will be charged directly to the registered card. With the payment of the RESORT FEE OF $10 USD (plus taxes) PER PERSON PER NIGHT (adults and children over 2 years old), you will have access to the FOLLOWING AMENITIES AND BENEFITS: • Access to the beach • Access to the resort’s 2 swimming pools • Palapas on the beach (first come, first served) • Access to the children’s water park • Kids club • Access to the authentic Mayan Ruins within the resort • Activities and events (subject to availability, some with additional cost) • Parking for 1 vehicle per reservation (first come, first served) • Arrive from 11:00 a.m. and start enjoying the resort areas, even if the accommodation is not yet ready. • Stay at the resort until 3:00 p.m. on your departure day, after vacating the accommodation at 11:00 a.m. • Store your luggage if you arrive before the accommodation is ready or after your check-out. • Access the Wi-Fi in the resort common areas. The use of the amenities and benefits mentioned above may be selected in the check-in form. Afterwards, we will send you a message through Airbnb with the instructions to make the payment directly on the platform through the resolution center. IMPORTANT: THIS PAYMENT IS NON-REFUNDABLE AND IS PAID FOR ALL NIGHTS OF THE RESERVATION since upon arrival each guest will be given a wristband that will grant access to the areas and amenities mentioned above. ONCE THE CONDOMINIUM CONFIRMS THE INCIDENTAL EXPENSES GUARANTEE AND THE PAYMENT OF THE RESORT FEE (in case you have chosen to use the amenities), WE WILL SEND YOU THE ARRIVAL INSTRUCTIONS AND THE ACCESS CODE TO THE ACCOMMODATION. PLEASE NOTE THAT NEITHER THE INCIDENTAL EXPENSES GUARANTEE NOR THE RESORT FEE CAN BE PAID UPON ARRIVAL, since our operation is independent from the hotel and the arrival process is SELF CHECK-IN. (We do not have a physical reception desk). IMPORTANT NOTES: • Some resort amenities or areas may close or be suspended without prior notice due to causes beyond our control or by decision of the resort. No refunds apply. • The resort does not provide towels; inside the accommodation you will find beach and pool towels, which must be returned to the accommodation every day. • The resort fee includes DOES NOT include consumption at restaurants, bars, or access to the gym. THE ACCOMMODATION HAS ITS OWN HIGH-SPEED WIFI NETWORK. In addition, we have a Wifi service in common areas provided by the hotel and INCLUDED IN THE RESORT FEE. Since the latter is a shared network used by all guests, THE SPEED AND STABILITY MAY VARY OR BE TEMPORARILY INTERRUPTED, or even suspended without prior notice due to causes beyond our control. Once the resort fee and the incidental guarantee have been completed, we will provide you with the ACCESS CREDENTIALS. GYM: There is a fully equipped gym with an extra fee of $6 USD per person per day that must be paid at the resort reception. (subject to availability). FOOD AND BEVERAGES: In order to consume at the hotel restaurants, it is necessary to purchase one of the food and beverage packages directly at the reception. They offer all-inclusive packages valid throughout the day and even a breakfast buffet-only package served daily from 7 to 11 am at a cost of $22 USD per adult and $11 USD per child. If you are interested in the all-inclusive packages, I suggest you ask about availability and prices at the reception. Some restaurants or bars may close or not be available without prior notice due to causes beyond our control or by decision of the resort. Right in front of the resort, in the "LA ISLA" shopping mall, you will find many restaurants for all tastes and budgets. Inside the accommodation you will find DRINKS AND SNACKS AT AFFORDABLE PRICES. You may take them to the beach using the cooler available in the closet. Consumption will be charged to the registered card or deducted from the incidental guarantee. CHECK PRICES AND INVENTORY BY SCANNING THE QR CODE NEXT TO THE PRODUCTS OR ON THE REFRIGERATOR. You may also bring your own food and beverages into the accommodation. SUPERMARKET: You will find the SORIANA supermarket located in Plaza Kukulcan less than one kilometer away in the direction of the airport. TRANSPORTATION: We have an agreement with a company that provides private transportation service for our guests from or to the airport at a cost per trip of $800 Mexican pesos for up to 8 people if your arrival is between 5am and 11pm and $1200 Mexican pesos for up to 8 people if your arrival is between 11pm and 5am. An additional 5% applies when paying by card. It is necessary to request it at least 48 hours in advance but not earlier than 14 days before your arrival date. SHOWS AND TOURS: Coco Bongo offers our guests a 10% discount on their open bar packages. Applies for you and your companions. It is a show you cannot miss and it is only 6km away. If you are interested, once you make the reservation we can share the details. On the first floor of the resort’s main building there is an agency that can sell you tickets for shows and tours during your stay. Also, the company that supports us with guest transportation can provide you with Tours service. Other things to note NUMBER OF GUESTS The number of guests (adults and children) selected when making your reservation must exactly match the number of people who will check in upon arrival. If you need to add more guests (depending on the accommodation’s capacity), you must request it from the host by message (for more details, please refer to the house rules). CHECK-IN Check-in is from 3:00 PM; however, if you have paid the Resort Fee, you may arrive starting at 11:00 AM and enjoy the common areas of the resort while your accommodation is being prepared. In this case, you must notify us upon arrival at the resort so our staff can bring your ID bracelets to the lobby area, which all guests must wear at all times during their stay. If you have paid the Resort Fee, you may also store your luggage in the luggage storage while the accommodation is being prepared (subject to availability). Please ask your host for the location and the code to open the storage room. Although the storage room is monitored by closed-circuit cameras, we are not responsible for your belongings. CHECKOUT The Airbnb must be vacated no later than 11:00 a.m. on the day of your departure; however, if you have paid the Resort Fee, you may remain at the resort until 3:00 p.m. In this case, please notify us in advance so we can provide you with the location and instructions to access the luggage storage so you may store your belongings until you leave the resort. Although the storage area is monitored by closed-circuit cameras, we are not responsible for your belongings. CLEANING AND LAUNDRY: The accommodation does not include daily cleaning service. Cleaning is done before arrival and after departure. If you want cleaning service during your stay please let me know 48 hours in advance. It has an extra cost of $900 Mexican pesos or its equivalent in dollars depending on the exchange rate of the day. We offer laundry service upon request at a cost of $3 per kilo (2.2 lb). It must be requested 24 hours in advance since dirty clothes will be picked up between 11 am and 1 pm the following day and delivered 2 days later around 11 am. INSECTS: Due to the location of the condominium in the middle of so much vegetation and such a humid climate, there are insects that can enter such as mosquitoes, ants or field cockroaches. The condominium and the interior of the Airbnb are fumigated every month and every departure, in addition to cleaning, a special product is applied to eliminate them, but if you still detect any insect, you must notify us as soon as possible so that we can send someone to check and place the product in specific points. We do not make returns or refunds for this situation beyond our control. TOWELS: The rental includes 2 towels per guest: one bath towel and one pool/beach towel. Towels are not provided at the pools or beach for condominium guests, only for hotel guests. If you require a change of towels or bed sheets during your stay, it must be requested 48 hours in advance and will depend on whether our cleaning team is at the hotel that day, as sometimes we do not have check-outs and they cannot go only for that service since they live in downtown Cancún. The cost for changing towels is $2 USD per towel and $5 USD per bed for bed sheets. White towels may not be taken out of the unit and may not be exchanged for hotel towels, as hotel towels are marked. Pool and beach towels must be returned to the apartment each day, as if they are left in those areas, the resort is not responsible for recovering them. The cost for replacement and stain removal of towels, bed sheets, pillowcases, and bedspreads can be found in the “house rules” section. AIR CONDITIONING The air conditioners in all rooms are central air conditioners that work with chilled water pipes. They work differently than a mini split and therefore generate a little noise, light but noticeable. If you are very sensitive to noise, especially at night, we recommend that you use earplugs. We leave 2 sets of earplugs at your disposal at a very reasonable price in the snack basket. IMPORTANT: It is your responsibility before booking to have reviewed the photographs and read this information as well as the cancellation policies and house rules in the "Things to know" section of our Listing. In the house rules in particular you can find the CONDOMINIUM RULES AND OURS, which are very important to know.