Vision Work & Live, North Hotel Sector, Block 1, Block F. Flat on the 14th floor of Vision. Bed and bath linens included in the reservation. Wi-Fi internet available in the flat. It does not have kitchen utensils. Swimming pool, fitness center, sauna and free covered parking space included in the reservation. Check-in from 2 p.m. Check-out by 10 a.m. After confirming the reservation, go to: What you should know / Instructions and House Rules. You will find the address, apartment number and other necessary information. The space Please read all the information below carefully. We've taken the time to create this information that answers 99% of your possible questions. By reading the listing and this information, your questions will be answered. HOW DO I KNOW THE RESERVATION HAS BEEN CONFIRMED? You receive confirmation by email and you can also see it in your reservations on the app. We don't have to send you a message confirming the reservation if you already receive it automatically from the app. The information you need will be in: What you should know / Instructions and House Rules. You will have the address, apartment number and other necessary information. BOOKING CHANGE If you need to make any changes to your stay, even cancellation, it will be in accordance with the rules of the app that you agreed to at the time of booking. Please note that we do not accept requests to change the check-in date made less than 7 days before the check-in date. CHECK-IN TIME Your check-in will be available from 2 p.m. onward; We do not work with check-in before the scheduled time. The early check-in request you make in the app is not valid for our flats, even if the app “confirms” it for you. It is a request, subject to availability, and we are unable to fulfill that request. On the day of your arrival, just before 2 p.m., we send an email to the Vision Work & Live reception informing them of your stay. All you have to do is arrive at the reception and provide your name and apartment number, and the reception will check you in. If you arrive early and seek to know about your reservation, they will not have any information because we do not send the email before, only at the time. CHECK-OUT TIME Check-out must be completed by 10 a.m. We do not work with late check-out. We don't have half-day or late check-out. If check-out is not done by the deadline, there will be a fine of R$ 700. If the cleaning and maintenance staff goes to the apartment after the check-out time limit and you are not in the flat but your belongings are there, the cleaning and maintenance staff will remove your belongings and leave them at the reception of the development for you to pick them up afterwards. CAN I USE THE CONDOMINIUM'S LEISURE AREA BEFORE CHECK-IN OR AFTER CHECK-OUT? NO. The use of leisure facilities is exclusive to those who are staying during the reservation period. CAN I LEAVE MY LUGGAGE BEFORE CHECK-IN OR AFTER CHECK-OUT? If you need to, the condominium's reception usually will store your luggage and you can go to your appointment. You'll need to check this availability directly with the reception on the day. CAN I SMOKE IN THE FLATS? NO. If we identify that you have smoked, used incense, hookah, or others of this nature, a minimum amount of R$ 1,000.00 will be charged for the purification of the apartment's air by outsourced professionals. Any other damage caused by smoking in the flat will also be charged. CAN I TAKE MY PET? No. We love pets, but we do not accept pets of any kind or size in our flats. If we identify that there has been a breach of this rule, a fine of at least R$1,000.00 will be charged. ALLERGIC PEOPLE Please be advised that the flats are cleaned with conventional cleaning products, which for allergic people can cause irritation. DO YOU HAVE A DAILY CLEANING SERVICE FOR THE FLAT? NO. The flat is delivered to you clean and sanitized, with bed and bath linens. For stays longer than 5 nights, you can request cleaning and a change of bed and bath linens. If you want to change the bed and bath linens before, or the cleaning before, you can do so by paying the fee of R$ 150.00. WHAT DO I DO WITH THE GARBAGE I PRODUCE? In all condominiums, and on all floors, there is a trash can where you must dispose of the garbage you produce. We count on it. If the cleaning and maintenance team finds garbage scattered in the sink, on the bed, on the floor, or discarded beverage bottles, a fine of R$500.00 will be charged for excess garbage in the flat. PARKING SPACE Your reservation entitles you to the use of 1 parking space, in the 3rd basement of the development, if there is a free space there. You pick up the ticket at the entrance to the parking lot and when you exit the parking lot, just inform your name and apartment number at the parking lot cashier's desk and they will release your exit without any charge, and you do not need any card to exit, as we have already notified the parking lot company, by email, about your stay with us. CONDOMINIUM RECEPTION The project's reception does not have the autonomy to make releases or concessions on our behalf, and therefore cannot authorize entry before the time or exit after the announced time. ADDITIONAL CHARGE FOR THE FLAT ACCESS CARD Eventually, there may be an additional charge of R$ 15.00 for the flat access card, made by the condominium reception staff. This amount, if paid by you in cash, will be refunded after the return at your check-out and the return of the card at the reception. BREAKFAST Breakfast is not included in your reservation. In the projects where there is a restaurant, the average cost of breakfast per person/day is R$ 65. BED LINEN AND TOWELS Bed and bath linens are included in your lease and are left lined and ready for use in the flat. Bed and bath linens that are stained/damaged during your stay will be charged at R$200.00 per stained/damaged piece EXTRA BEDS, COTS AND MATTRESSES We don't have extra beds, cribs, or mattresses to lend or give away. OH, BUT THE AD SAYS THERE IS A STORE / CAFE / PHARMACY / RESTAURANT / BAR IN THE CONDOMINIUM, BUT IT ISN'T / WASN'T WORKING. We are not responsible for third-party services / businesses. We have no way of knowing when and if they will open or close, if they will stop working for any reason or if they will not be available when you go. ACCESS TO CONDOMINIUM LEISURE AREAS The use of the leisure area is in accordance with the rules of the condominiums, and follows the rules and determinations of the condominium administration. It may happen, and there will be no harm to your reservation with us, that on the day of your rental with us the leisure area is closed / under maintenance / closes earlier / opens later, without prior notice, or for reasons of force majeure, and this will not bring any harm to what was reserved with us. CAN I RECEIVE VISITORS IN THE FLAT OR IN THE CONDOMINIUM'S LEISURE AREA? NO. The use and access to the flat and the areas of the condominium is exclusively for those who are hosted / authorized. If we identify or are informed about visitors, an extra daily fee will be charged per person you receive in the flat, regardless of how long that person stays in the flat. FLATS INTERNET SERVICE The flats' internet services may suffer from fluctuations in quality/speed/stability, and this is beyond our responsibility, since it is a service provided by third parties and we have no way to control their quality. In all flats, and in the HOUSE GUIDE, there are the contact numbers of the companies providing the internet service. In case of any internet-related problems you should contact them and this does not interfere with our rental quality. If you have questions about the Internet, you should call the company OPEN INTERNET, by calling xxxxxxx, and identify yourself by informing the flat number and the name of the building you are in, and they will give you the necessary support. Wi-Fi network: rei dos flats xxxx Wi-Fi password: @reidosflats8 POWER OUTAGES Brasilia has a serious problem with power outages, especially in rainy times. We cannot be held responsible for any power outages in the regions where you are staying. Without power, the elevator, internet, and air conditioning do not work, and you know that, and it is important that you understand, have common sense, that it can happen and there is no way to predict it and there will be no reimbursement if there is a power outage. RESPECT THE CONDOMINIUM RULES, FINES AND NOTIFICATIONS In case of any non-compliance with the good rules of coexistence, lack of respect for the employees of the condominium, or any other fact that generates fines, notifications or penalties to the flat, this amount will be fully charged to the person responsible for the reservation. In the event of notifications, it is hereby established that the amount of R$ 1,000.00 will be charged per notification that we may receive for non-compliance with the rules by the reservation holder or by third parties who are with them. ISSUANCE OF INVOICE / RECEIPT The receipt you receive from Airbnb is the official one. We can't issue any additional documents to the one Airbnb issues. IMPORTANT NOTE: The flat is a private property located in the Fusion Work & Live Building condominium, where the Vision Hplus Express + Hotel also operates, and follows the hotel standard. In case of questions or requests, before or after check-in, deal directly with the REI DOS FLATS administrator, which is the company responsible for the apartment, through the chat of the platform on which you made the reservation or by the number (61) xxxx-xxxx, and if you prefer by email. We are not responsible for objects, belongings or valuables left inside the apartment. Compliments, criticisms or suggestions can be made through the contacts above. The condominium reception is not authorized to make concessions or charges on our behalf. Thank you for choosing our accommodation, and we are available to provide you with all the necessary support. Other things to note Please read all the information below carefully. We've taken the time to create this information that answers 99% of your possible questions. By reading the listing and this information, your questions will be answered. HOW DO I KNOW THE RESERVATION HAS BEEN CONFIRMED? You receive confirmation by email and you can also see it in your reservations on the app. We don't have to send you a message confirming the reservation if you already receive it automatically from the app. The information you need will be in: What you should know / Instructions and House Rules. You will have the address, apartment number and other necessary information. BOOKING CHANGE If you need to make any changes to your stay, even cancellation, it will be in accordance with the rules of the app that you agreed to at the time of booking. Please note that we do not accept requests to change the check-in date made less than 7 days before the check-in date. CHECK-IN TIME Your check-in will be available from 2 p.m. onward; We do not work with check-in before the scheduled time. The early check-in request you make in the app is not valid for our flats, even if the app “confirms” it for you. It is a request, subject to availability, and we are unable to fulfill that request. On the day of your arrival, just before 2 p.m., we send an email to the Vision Work & Live reception informing them of your stay. All you have to do is arrive at the reception and provide your name and apartment number, and the reception will check you in. If you arrive early and seek to know about your reservation, they will not have any information because we do not send the email before, only at the time. CHECK-OUT TIME Check-out must be completed by 10 a.m. We do not work with late check-out. We don't have half-day or late check-out. If check-out is not done by the deadline, there will be a fine of R$ 700. If the cleaning and maintenance staff goes to the apartment after the check-out time limit and you are not in the flat but your belongings are there, the cleaning and maintenance staff will remove your belongings and leave them at the reception of the development for you to pick them up afterwards. CAN I USE THE CONDOMINIUM'S LEISURE AREA BEFORE CHECK-IN OR AFTER CHECK-OUT? NO. The use of leisure facilities is exclusive to those who are staying during the reservation period. CAN I LEAVE MY LUGGAGE BEFORE CHECK-IN OR AFTER CHECK-OUT? If you need to, the condominium's reception usually will store your luggage and you can go to your appointment. You'll need to check this availability directly with the reception on the day. CAN I SMOKE IN THE FLATS? NO. If we identify that you have smoked, used incense, hookah, or others of this nature, a minimum amount of R$ 1,000.00 will be charged for the purification of the apartment's air by outsourced professionals. Any other damage caused by smoking in the flat will also be charged. CAN I TAKE MY PET? No. We love pets, but we do not accept pets of any kind or size in our flats. If we identify that there has been a breach of this rule, a fine of at least R$1,000.00 will be charged. ALLERGIC PEOPLE Please be advised that the flats are cleaned with conventional cleaning products, which for allergic people can cause irritation. DO YOU HAVE A DAILY CLEANING SERVICE FOR THE FLAT? NO. The flat is delivered to you clean and sanitized, with bed and bath linens. For stays longer than 5 nights, you can request cleaning and a change of bed and bath linens. If you want to change the bed and bath linens before, or the cleaning before, you can do so by paying the fee of R$ 150.00. WHAT DO I DO WITH THE GARBAGE I PRODUCE? In all condominiums, and on all floors, there is a trash can where you must dispose of the garbage you produce. We count on it. If the cleaning and maintenance team finds garbage scattered in the sink, on the bed, on the floor, or discarded beverage bottles, a fine of R$500.00 will be charged for excess garbage in the flat. PARKING SPACE Your reservation entitles you to the use of 1 parking space, in the 3rd basement of the development, if there is a free space there. You pick up the ticket at the entrance to the parking lot and when you exit the parking lot, just inform your name and apartment number at the parking lot cashier's desk and they will release your exit without any charge, and you do not need any card to exit, as we have already notified the parking lot company, by email, about your stay with us. CONDOMINIUM RECEPTION The project's reception does not have the autonomy to make releases or concessions on our behalf, and therefore cannot authorize entry before the time or exit after the announced time. ADDITIONAL CHARGE FOR THE FLAT ACCESS CARD Eventually, there may be an additional charge of R$ 15.00 for the flat access card, made by the condominium reception staff. This amount, if paid by you in cash, will be refunded after the return at your check-out and the return of the card at the reception. BREAKFAST Breakfast is not included in your reservation. In the projects where there is a restaurant, the average cost of breakfast per person/day is R$ 65. BED LINEN AND TOWELS Bed and bath linens are included in your lease and are left lined and ready for use in the flat. Bed and bath linens that are stained/damaged during your stay will be charged at R$200.00 per stained/damaged piece EXTRA BEDS, COTS AND MATTRESSES We don't have extra beds, cribs, or mattresses to lend or give away. OH, BUT THE AD SAYS THERE IS A STORE / CAFE / PHARMACY / RESTAURANT / BAR IN THE CONDOMINIUM, BUT IT ISN'T / WASN'T WORKING. We are not responsible for third-party services / businesses. We have no way of knowing when and if they will open or close, if they will stop working for any reason or if they will not be available when you go. ACCESS TO CONDOMINIUM LEISURE AREAS The use of the leisure area is in accordance with the rules of the condominiums, and follows the rules and determinations of the condominium administration. It may happen, and there will be no harm to your reservation with us, that on the day of your rental with us the leisure area is closed / under maintenance / closes earlier / opens later, without prior notice, or for reasons of force majeure, and this will not bring any harm to what was reserved with us. CAN I RECEIVE VISITORS IN THE FLAT OR IN THE CONDOMINIUM'S LEISURE AREA? NO. The use and access to the flat and the areas of the condominium is exclusively for those who are hosted / authorized. If we identify or are informed about visitors, an extra daily fee will be charged per person you receive in the flat, regardless of how long that person stays in the flat. FLATS INTERNET SERVICE The flats' internet services may suffer from fluctuations in quality/speed/stability, and this is beyond our responsibility, since it is a service provided by third parties and we have no way to control their quality. In all flats, and in the HOUSE GUIDE, there are the contact numbers of the companies providing the internet service. In case of any internet-related problems you should contact them and this does not interfere with our rental quality. If you have questions about the Internet, you should call the company OPEN INTERNET, by calling xxxxxxx, and identify yourself by informing the flat number and the name of the building you are in, and they will give you the necessary support. Wi-Fi network: rei dos flats xxxx Wi-Fi password: @reidosflats8 POWER OUTAGES Brasilia has a serious problem with power outages, especially in rainy times. We cannot be held responsible for any power outages in the regions where you are staying. Without power, the elevator, internet, and air conditioning do not work, and you know that, and it is important that you understand, have common sense, that it can happen and there is no way to predict it and there will be no reimbursement if there is a power outage. RESPECT THE CONDOMINIUM RULES, FINES AND NOTIFICATIONS In case of any non-compliance with the good rules of coexistence, lack of respect for the employees of the condominium, or any other fact that generates fines, notifications or penalties to the flat, this amount will be fully charged to the person responsible for the reservation. In the event of notifications, it is hereby established that the amount of R$ 1,000.00 will be charged per notification that we may receive for non-compliance with the rules by the reservation holder or by third parties who are with them. ISSUANCE OF INVOICE / RECEIPT The receipt you receive from Airbnb is the official one. We can't issue any additional documents to the one Airbnb issues. IMPORTANT NOTE: The flat is a private property located in the Fusion Work & Live Building condominium, where the Vision Hplus Express + Hotel also operates, and follows the hotel standard. In case of questions or requests, before or after check-in, deal directly with the REI DOS FLATS administrator, which is the company responsible for the apartment, through the chat of the platform on which the reservation was made or by the number (61) xxxx-xxxx and if you prefer by e-mail. We are not responsible for objects, belongings, or valuables left inside the apartment. Compliments, criticisms or suggestions can be made through the contacts above. The condominium reception is not authorized to make concessions or charges on our behalf. Thank you for choosing our accommodation, and we are available to provide you with all the necessary support.