"Hit the Jackpot" at Ace in the Hole! Nestled on a mountaintop, this 2600 sq. ft. retreat offers everything you need for a dream getaway. Take in breathtaking views from the large uncovered deck, unwind in the hot tub, or enjoy a meal on the deck's stylish furniture. Inside, new flooring and furniture provide a fresh, cozy atmosphere. Gather around the wood-burning fireplace (firewood is NOT provided) for S'mores, or challenge friends to a game of Foosball. Central AC ensures comfort year-round! The space We at Hummingbird Cabins feel that vacation rentals offer a good deal for both home owners and guests in this capacity sharing arrangement. We ask that you and all those in your group live by the Golden Rule. While enjoying your mountain vacation, please conduct yourself as you would want people to conduct themselves if they were staying in a home next door to yours back home. Please respect your neighbors and our community and remember that the home you have rented belongs to someone who has entrusted not only the HBC Team but you as the guest in respecting and taking care of their property. In this way, we can all work together to keep vacation rentals a viable option for your future vacation travels to not only Ruidoso, but around the country and the globe. Primary Reservation holder MUST be 21 years old or older. Vacation Rental Damage Protection (Peace of Mind waiver): We understand that accidents do happen! Our accidental damage protection is an automatic add on to each reservation; which is part of your cleaning fee. The fee for this damage protection is $65.00 (non-refundable) and covers the reservation holder up to $3,000.00 worth of any accidental damage that may occur during your stay. You may opt out of the coverage and the $65.00 refunded to you. Just reach out to us prior to your reservation and we will cancel it for you and reimburse you. Cancellation: Cancellations made 30 or more days before confirmed reservation date will receive full refund/credit less $75.00 service charge for processing. Cancellations made less than 30 days before confirmed reservation date will need to be cleared by AirBnB as they are the merchant of record. NOTE: CHRISTMAS AND NEW YEAR CANCELLATIONS: RENTAL DEPOSIT IS NOT REFUNDABLE ON ANY CHRISTMAS OR NEW YEARS RESERVATION CANCELLATION PRIOR TO NOVEMBER 1ST. THERE WILL BE NO REFUND OF ANY MONIES ON CANCELLATIONS MADE AFTER NOVEMBER 1ST; REGARDLESS OF THE NATURE OF CANCELLATION (WHICH DOES INCLUDE COVID). WE HIGHLY SUGGEST PURCHASING TRAVEL INSURANCE FOR YOUR STAY. Important! Please do not travel to Ruidoso if you or anyone in your party is already ill with a fever and other flu-like symptoms. Please note that we are adhering to our regular cancellation policies as of Feb. 1st, 2022, regardless of the nature of cancellation (this DOES include COVID). We highly recommend purchasing travel insurance for your stay! You also have the option of moving your reservation dates up to 5 months from original arrival date (can not be during peak seasons unless you'd like to pay the seasonal rates) so that you do not lose any of your reservation money. Vacation Rental Travel Insurance has been made available with your reservation. Vacation Rental Travel Insurance provides coverage for prepaid, nonrefundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. Separate terms and conditions apply, read your Description of Coverage/Policy carefully and contact CSA with coverage questions. Check-In: Check in is at 4:00 PM (MST). Early arrival is an option if housekeeping has completed cleaning from previous guests. Early arrivals MUST be arranged in advance by contacting us via AirBnB. We strongly encourage you to check into the property before 7:00 PM. We are a small community with limited services available after hours. If you arrive after 7:00 PM and are not satisfied with your accommodations we will be unable to change your unit until the next day if we have availability. This policy will not apply if the situation is a reasonable emergency, such as burst water pipe, no electricity, no heat in winter, etc. What items to expect to be stocked during your stay with us: *Linens and Bath Towels *Spa Towels for properties with spas/hot tubs *While our kitchens are fully stocked with cookware/utensils/dishes, this does not ensure that all homes will have a blender, crock pot, etc. Please call ahead to confirm if items such as these are available and if not, we ask that you bring your own. ---Basic Toiletries in the Master Bath Only: One (1) travel size each of Shampoo, Conditioner, Lotion, Toothbrush, Toothpaste, Bar soap, and Facial bar soap. *Basic Toiletries in all Bathrooms: Three (3) rolls of toilet paper: One (1) on holder and two (2) stored in bathroom One (1) bar soap and/or facial soap ---Basic supplies in the home: *Five (5) All-Clear laundry pods *Dish detergent and rinse agent *3 LemiShine rinse agents in single use cups (under sink) for homes with dishwashers *Dish detergent in pod or liquid form (quantities may vary and/or be limited) *Liquid dish soap in, at minimum, a partial container (may only be in homes without dishwashers) *Two (2-3) rolls of paper towels *Two (2) trash liners in each waste basket Consists of one (1) prepared in basket and at least one (1) in the bottom or under sink. We encourage guests to always bring extra supplies as housekeeping does not deliver more than what's required to be left in the homes. Check-Out: Check-Out is at 10:00 AM (MST). A late check-out IS available for an additional fee as long as no reservation is scheduled to arrive the same day. Late check-out will be considered but MUST be arranged in advance. Refunds will not be available for departures earlier than reserved departure date. Unapproved late check-out may be subject to late check-out fees, additional night stay charge added or, potential removal of belongings from property after reasonable attempts of been made to notify you of unapproved late check-out. Hot Tub (if applicable): All guests are cautioned that they use the hot tubs at their own risk. Bottles or glass objects will not be permitted at any time in the spa. All children under twelve (12) years of age must be accompanied by an adult while in the hot tub. No pets are allowed in the hot tub. If hot tub has to be cleaned due to misuse (Alcohol, dirt, debris from careless, use etc.), you will be charged an extra cleaning fee which will be determined by the Spa service company. Upon departure please put cover back on hot tub and secure with cable lock. Not all of our homes have a hot tub so please view the descriptions closely to confirm that the home you've booked has one. WiFi: While we do offer free Wi-Fi at most of our properties, we cannot guarantee service nor are we responsible for outages, slow internet speeds and/or mother-nature. We are in a small mountain village that experiences high volumes of people trying to access the internet at one time, thunderstorms and lightning strikes that may knock out the internet, outages due to snow storms or wind storms, or just the occasional outage for maintenance. We highly suggest that if you are needing to work while traveling, to please bring along a hot spot or air card to ensure you're able to access work and/or school while on vacation. *Note: please still call our office if you need assistance in finding the username and password for the network. Again, we are not responsible for outages or the Wi-Fi being down or too slow and will not credit your reservation for this. Utility outages: While utilities such as power, water and gas are included in the price of your stay, we cannot guarantee service nor are we responsible for outages due to mother-nature. We are in a small mountain village that experiences high volumes of people trying to access the internet at one time, or may experience power outages due to snow or wind storms, or an occasional water outage due to a main break, etc. We are not responsible for any outages that have to do with maintenance or mother nature. Should be outage go on longer than expected, please contact us and we will do all we can to accommodate. Winter Weather: We can not and will not guarantee the drivability of roads in the winter months. The village maintains the roads, but we are the mercy of their crews during snow storms. 4 wheel drive and/or chains are highly advisable when visiting us during the winter. It is your responsibility to know the weather forecast and we advise the purchase of travel insurance for some protection to these matters. Smoking: All of our properties are NON-SMOKING properties. Smoking is prohibited inside the units. Smoking may be permitted on the decks or porches outside (with the exception of Charlie Cabin and Hideout Cabin. There is absolutely no smoking in, on or around the premises of those properties). There are times however that city ordinance may not permit smoking even outdoors due to fire danger. Please check with the office to see if such bans are in effect. Outdoor fires: Absolutely NO outdoor fires are allowed on or around the properties, including fire pits, campfires, etc. (Some homes have small, gas powered fire pits on the decks that are available for guest use.) Please contact us with questions prior. Should there be evidence of an outdoor fire after your departure, additional charges will be requested via AirBnB. We are a village in the middle of the forest, please respect this request. Wildlife and Insects: We welcome you our lovely mountain village! With that in mind, please be aware that we share our beautiful area with all kinds of wildlife and some insects. Please be sure NOT to leave an food outside unattended, especially if you are leaving the property for an extended amount of time or overnight. Not only will trash attract certain animals, but some of the rascals really enjoy getting into the trash and spreading it across the property. Please be mindful of your surroundings if out walking in the early morning or at night and please be sure to keep all windows and doors closed if you are aware from the home for an extended amount of time. (Especially during the summer months!) While it's tempting to approach and animal you may come across, it's not recommended. Also, you may see a spider web or two outside of the home. While our homes are treated for insects monthly and our team takes care in removing spiderwebs, they sometimes tend to reappear almost as soon as they are removed. Spiderwebs and/or the occasional creepy crawly sighting are not something we will consider compensating you for. Again, we share our village(s) with these creatures. Pets (K9 Friendly): Several of our properties allow K9s. Be sure that the property you are reserving IS pet friendly. An additional fee of $50.00 (plus tax) will apply per dog, per reservation which will need to be paid at the time of booking or before arrival by contacting us through your AirBnB app or our office. If excessive pet remnants (urine, feces, hair, etc.) is found in the property after departure, a forfeiture of all or part of the Security Deposit will result or extra charges may be requested via AirBnB. Only dogs 50 lbs. and under in weight will be permitted on the property. Please note: Some homes allow up to 3 pets but you must contact us prior to inform us so the fees are added to your reservation accordingly. (If you have more than one pet, contact our office and your request will be considered on a case by case basis). In no event shall pets be permitted outside the unit unless carried or on a leash and under the direct supervision of the owner. If the dog is left in the unit while the guest is away for an extended period of time, it MUST be sequestered in a kennel. Dogs must be properly restrained or sequestered at all times. The owner shall indemnify Property Management Company and hold it harmless against any loss or liability of any kind or character whatsoever arising from or growing out of having any animal in the unit. Pet owners are responsible for cleaning up the property after their pets. Again, our pet friendly homes allow for K9s only, please. All of our homes welcome service animals, but you will need to arrange that with the office ahead of time. The same rules apply regarding pet remnants or damages after a departures for service animals. Additional Guests: Maximum occupancy is strictly enforced and failure to comply with occupancy requirements may result in penalties/fines and loss of reservation. *PLEASE NOTE: MANY OF OUR HOMES HAVE DRIVEWAY CAMERAS AND WE ARE INSTALLING THEM ON MORE DRIVEWAYS EVERY DAY. Motor Vehicles and Trailers: Vehicles shall be parked only in parking areas provided. All commercial vehicles and RV’s of any kind or description are prohibited from parking on any portion of the property. Trailers of all types are prohibited in Alto Lakes Country Club and other planned communities. If you are traveling with a trailer please contact us to verify allowance or Lock-outs: Lock-outs may result in additional service charges against your security deposit. Primary access is through doors with key code entry systems. Do not exit the home and lock the secondary lock on doors with key code systems. Firearm left behind (if applicable): Should you accidently leave your firearm at your rental home, you have 24 hours to call our office to claim AND retrieve your firearm. After 24 hours, it will be taken to Sandman Armory, our local FFL. We will give you the information for their office in this event and from then on you are to work with them to retrieve your firearm. Trash/Refuse: All trash must be put in secured plastic bags and placed into any of one of the tan dumpsters you will see lining the road in Ruidoso. The tan dumpsters are public property and ok for you to use. If you need to know where to find the nearest dumpster to your unit, please contact us. If trash is left in the property (or outside and the animals have scattered it) a portion of your security deposit may be held. Properties in the Alto Lakes Country Club utilize the facility at 1221 High Mesa Rd for disposal. Quiet Enjoyment: You are responsible to observe and respect the quiet enjoyment of neighboring properties while visiting our village. Loud music and voices are to be limited and loud vehicles are prohibited. Our Village Noise Ordinance begins at 10:00 PM every evening. Here in the mountains, sound carries much more than normal, so please be respectful. Excessive complaints against your group may result in loss of your security deposit and/or removal from the property and/or forfeiture of your reservation. Please respect our community. Conduct of Children: Parents are responsible for the general conduct of their children at all times. Damage to the real property or personal property at the unit is the responsibility of the parent. Children must respect quite enjoyment of neighbors. Reasons extra charges may be incurred or requested from AirBnB: – Any abuse, damage or theft. – Any indication that a guest has been smoking indoors. – Any indication that a pet was brought without permission or a pet fee was not charged at booking. – Any need for housekeeping beyond what would be considered “normal”. (This includes but is not limited to trash, dishes, bodily fluids, stains on floors or walls, etc.) – Any need for hot tub services beyond “NORMAL” usage. – Moving or re-arranging furniture. -- Over-occupying a home. If for any reason registered guests are unhappy with their lodging while staying with Hummingbird Cabins, we ask that they report any and all issues that are not acceptable or of concern during their stay with deliberate speed and give Hummingbird Cabins a good faith opportunity to correct whatever issue guests may have. We can be reached by telephone, email (info@hbcabins(dot)com), or via the AirBnB message platform. Post departure reports of issues and concerns are appreciated and will be used to improve the product but will rarely be considered for any guest refunds. -Hummingbird Cabins Team