Summary: All Frontdesk stays are contactless self-check-in and include Scout, our exclusive digital companion to guide you through everything you'll need before and during your time with us. We're also available 24/7 via text or phone and have a local team should you need anything. Guests are required to follow all regional and building-specific COVID-19 policies. We continue to employ a professional cleaning staff adhering to OSHA and CDC guidelines to make sure your stay is clean and comfortable. The Space: Our studio apartment is furnished with everything you & your guests need to enjoy your stay in Cleveland! The kitchen is adorned with appliances, a Keurig coffee maker, and basic cookware to cook simple meals for a cozy night in! Anything in the apartment is yours to use. Make yourself at home once you arrive. While traditional cable TV is not included in your stay, we do provide Roku TV's with apps like Netflix, Prime, Hulu, and more! Feel free to use these services with your own login and enjoy! Guest Access: You can access the building anytime after 3pm by using the lockbox to obtain the keys. We ask that you respect our home and the quiet hours of the community. Our home is not baby-proofed, and may not be ideal for families with very small children, however, children are welcome at your own discretion. The Neighborhood: Downtown Cleveland is a lively neighborhood where there’s always something new to do! Our suite is located in the heart of Downtown, right by the Cuyahoga River. If it’s your first time in town, you won’t want to skip seeing a show in Playhouse Square, catching a game at the Rocket Mortgage FieldHouse, or checking out the wildlife at the Greater Cleveland Aquarium. Stay close to your suite and take a stroll through Wendy Park, a gorgeous green space right on the bank of Lake Erie. Getting Around: Getting around Downtown Cleveland is a breeze, thanks to the city’s RTA Rapid Transit. Locally referred to as The Rapid, the public transportation system is made up of buses, public trolleys, and light rails. If you want to see the most popular tourist attractions in town, hop aboard the HealthLine, which spans from Downtown Cleveland through University Circle and into East Cleveland. Need to get somewhere in a rush? Lyfts and Ubers are readily available throughout the city. Other Things to Note: Please ensure you are booking with your full legal name. We have a strict 11am checkout. If you'd like to pay to check out later, the latest we can do is 1pm, at $25 per hour. Please let us know one day in advance if this is something you'd like to schedule! COVID-19 PRECAUTIONS Nothing is more important to us than the health and safety of our communities. We are monitoring the situation very closely, and we would like to share the additional precautions that have been recently added. All amenities at this property have been closed. We have increased our cleaning standards, specifically as it relates to cleaning and disinfecting surfaces. This is all very necessary for the safety of guests, and we must do our part to keep this community safe. At Frontdesk, a core value is to be a good neighbor. We extend this 5-star stay to you, our guests, as well as our property partners. This means we have a zero-tolerance policy for parties or gatherings. To ensure this in the most comfortable and least intrusive way possible, we use a noise sensor to detect the noise level inside of the suite. The number of people inside the suite may not exceed the reserved guest amount at any time. While we do not anticipate the need, following multiple warnings, we will utilize local law enforcement to ensure compliance. If removal is required, it will be done at the guest's expense. Thank you for respecting the community and our commitment to be a good neighbor. Interaction with Guests: Most of our guests prefer to let themselves in with our lockbox entry system; however, we can be available upon request and are always available via phone call or text message should any questions or issues arise.